New clients - anyone who has not been serviced at TML in 6 or more months or has never been serviced at TML.

Returning clients - anyone who has been in for a new client appointment but it has not been more than 6 months since your last appointment at TML

VIP returning clients - returning clients who have joined the yearly membership for VIP perks including an extended service menu, discounted booking fees & more! Enrollment for VIP membership is available for returning clients only and happens once a year. November 15th - December 15th for membership access January 1st - December 31st of the upcoming year

In order to assess your scalp and hair it is helpful you arrive to your appointment ready for me to take a look at your set and scalp. Please have your hair down (free of any ponytails or twists), completely dry, styled in a wash & go or twist out that is no more than 7 days old.

Please avoid the use of raw oils/ heavy butters leading up to your appointment.

To enjoy the benefits of your style I ask that you do not come in the day after or same day you takedown a protective style with debris and knots in your hair.

If you arrive to your appointment in any way other than requested your appointment will be rescheduled if availability allows or it will be canceled if availability does not allow it.

Color services are reserved for returning clients only. You can add on a color consultation to your new client appointment if you would like to plan for a color service in the near future.

Protective style services are only available for VIP members. If you would like to enroll in the VIP membership enrollment will be available November 15th - December 15th each year.

Maintenance cut appointments for curly cuts should be done every 12 weeks or 3 months.

The salon schedule opens on the 15th of each month at 5pm. Appointments are available up to 2 months in advance.

Ex: December 15th at 5pm the month of January & February appointments will be available to book online for new and returning clients.

Payment is due in full for new clients & infrequent curly cut clients only at the time of booking your appointment. No exceptions

There is a 25% deposit due for returning clients only at the time of booking that goes towards your appointment.

For payments online we accept all major credit cards and google/apple pay. For services in person cash is also an accepted form of payment. City of Chicago sales tax of 10.25% are applied to all services, if you pay in advance your taxes for services will be due at your appointment.

There are no refunds on payments for services received in the salon, fees assessed for violation of scheduling policy. or for any deposits made.

If you are unsatisfied with a service and notify us within 3 days, we will make every effort to find a solution to achieve your specific needs.

Rescheduling

If you need to reschedule your appointment you can reschedule up to two times if needed.

You can reschedule at anytime prior to 48 hours before your appointment.

Changes to your appointment (i.e rescheduling) within 48 hours of your appointment will be considered a canceled appointment and the booking payment is not transferable in this case.

Cancellations

If you need to cancel instead of reschedule your appointment your booking payment will remain nonrefundable.

Returning clients that cancel with less than 48 hour notice your card on file will be charged a $50 late cancellation fee.

If returning clients cancel with less than 24 hour notice or the same day of the appointment your card on file will be charged a $100 late cancellation fee.

I know sometimes delay’s in your commute can happen no matter how much you plan. If you happen to be running more than 10 mins late please give me a call or text at (312)583-7007

If you are more than 10 minutes late to your appointment we will need to reschedule your appointment for a later date to avoid running behind for our next client. If your appointment has to be rescheduled the same day it is considered a late cancellation and the $100 fee will be charged to your card on file. You will be able to book a future appointment for a new date & time however your late cancellation fee & any deposits made will not go towards any future appointments.

We do not currently accept clients under the age of 18.

Due to the intimate atmosphere, we ask that you do not bring any guests to your appointment. This includes children, significant others, friends, family members, and pets unless they are service animals. Please make arrangements so that you can enjoy your service time alone.

There is free street parking on both sides of Larabee st. unless there is a posted sign that says you cannot park there.

Please give yourself plenty of time to park so you can make it to your appointment on time.